Alarms & Emergencies

Contact Us Immediately for Emergencies

During Operating Hours: (231) 775-0155

After Operating Hours, Weekends, or Holidays: (877) 451-1379

Technicians are on-call 24 hours a day and 365 days a year, so there is no need to wait until business hours to call. Failure to report sewer alarms could cause sewer backups to occur in your home and/or create sewer overflows.

Please provide the phone operator with your name, address, and telephone number with a detailed explanation of the problem.

A Technician will be dispatched to the site to complete a diagnostic of the problem and complete any necessary repairs.

Slow Drains

Slow drains can be a simple fix or a sign of a more serious problem. One slow drain could be a simple fix and in some cases you may be able to fix it yourself.  
Multiple slow drains suggest a more serious problem. If you are experiencing multiple slow drains at your residence, this is a good indicator there may be a problem with the plumbing within your residence, service line, or with the LMSA pump station or public sewer lines. LMSA recommends that you immediately call 877-451-1379 to report the problem.  A Technician will be dispatched and inspect the pump station or manhole and determine if there is an issue with LMSA’s sewer system affecting your residence. The Technician will inform you of their findings. If there is a defect with the pump station and/or public sewer lines, the Technician will make the necessary repairs. If it is determined there’s no issue with LMSA’s pump station, manhole, or public sewer lines. The resident will need to determine the next steps in investigating the plumbing issues, which may include contacting a plumber. Please note: LMSA is not responsible for repairs/costs associated with plumbing issues and/or the service line connecting the residence to the public sewer system.

When in doubt, please call us out!

Common Issues & Solutions

Silencing an Alarm

If there is a problem with the grinder pump station it will alert the Control Panel. The control panel is green or gray with a red light located on top. The alarm will make a loud audible noise and the red light will come on.

Prior to silencing the alarm call the emergency number.

In order to silence the alarm you may press the silent button on the side of the panel. However, this DOES NOT fix the problem with the grinder pump station or sewer connection. Please note that there are some stations in the system that do not have the alarm silence feature.

Discontinue water use until the Technician has responded to the alarm and can diagnose and repair the problem.

Power Outages

To avoid sanitary sewer overflow & backups during a power outage, please note the grinder pump your residence is connected to is powered by electricity and will not function during a power outage. In order to prevent waste from backing up into the lowest sink, tub, or toilet in your home, or onto the ground, severely limit the interior use of water until power is restored. This means, if you are using a generator during a power outage, please do not shower, wash dishes, or do laundry and limit flushing the toilet.

Pump Station Obstructions

Please do not obstruct access to the grinder pump stations by parking vehicles, boats, trailers, recreational vehicles, installing fence, etc. in the ROW/easements to the station. Please avoid planting trees, scrubs, other greenery, landscaping rocks, and other decorative ornaments around the easement/ROW area of grinder pump stations.

During the winter months please remember not to push snow in the area of the grinder pump stations or in the ROW. If you use a snow removal service, please inform them of this as well. Technicians may need to use vehicles, trailers, generators, and other necessary equipment to make repairs to the station.